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FAQ
GRO
Order Status
When will I receive my order?
Will you inform me when my order has been shipped?
How will you ship my order?
What's your standard turnaround?
Can you ship my order any faster than your standard turnaround?
How do I place an order?
Can I place my order over the phone?
Products
What are the finishing options available for my banner?
How big of a pole will fit through your standard pole pocket?
What’s the difference between a Roll-Up and a Fold-Up?
Can I order a new banner for a stand I already have?
How do I set up my display?
Proofs/Color Matching
I just sent print ready files. When will I receive a proof?
What are “Rez Warn” images on my e-proof?
How do I give approval of my proof?
Will the colors on my banner look like the colors on my screen?
Can you match my art to a pantone color?
I am still concerned about the color in my file what should I do?
Do you work with Macs or PCs?
Files
How do I upload my files?
My file is corrupt! How can I get you a working file?
How can I find a better version of my logo?
Why convert my fonts to outlines? Can't I send my fonts instead?
Design
How should I send instructions for my design order?
I’m on a budget. What can I do minimize my design fee?
Billing
What forms of payment do you accept?
When is payment for my order due?
Defective Products
What if I get my display and there’s a problem with the art?
What if I get my display and there’s a problem with the finishing or hardware?
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